Seller Policy

Seller Policy for EarthyBD.com

Welcome to EarthyBD.com! This Seller Policy outlines the guidelines and responsibilities for sellers wishing to offer products on our platform. By becoming a seller, you agree to comply with these terms to ensure a safe and positive shopping experience for all customers.

1. Eligibility to Sell

To be eligible to sell on EarthyBD.com, you must meet the following criteria:

Legal Registration: Sellers must be legally registered businesses or individuals with appropriate licenses to sell products in Bangladesh.
Product Compliance: All products offered must comply with relevant local and international regulations regarding safety, quality, and health standards, particularly for herbal and organic products.

2. Product Listings

Accurate Descriptions: Sellers are responsible for providing accurate and detailed descriptions of their products, including ingredients, benefits, usage instructions, and any potential side effects.
Product Images: High-quality images of the products must be provided, ensuring they accurately represent the item being sold. EarthyBD reserves the right to refuse listings with misleading images.
Pricing: Products should be listed within the price range of 100-5000 BDT. Any changes in pricing must be communicated to and approved by EarthyBD.

3. Shipping and Delivery

Processing Time: Sellers must process and ship orders within 3-7 business days. If delays occur, sellers must inform both EarthyBD and the customer promptly.
Shipping Restrictions: Sellers are only permitted to ship within Bangladesh. International shipping is not allowed.

4. Payment Methods

Sellers must adhere to the following payment policies:

Accepted Payment Methods: EarthyBD.com accepts Cash on Delivery (COD), cash payments, and online payments. Sellers must comply with the platform's payment procedures to ensure secure transactions.

5. Quality Assurance

Sellers are responsible for maintaining high product quality. This includes:

Regularly checking inventory and ensuring products meet EarthyBD’s quality standards.
EarthyBD reserves the right to conduct audits or inspections of products as necessary.

6. Customer Service and Complaints

Customer Interaction: Sellers are encouraged to engage positively with customers and address any complaints or issues promptly.
Returns Policy: While EarthyBD does not have a return policy, sellers should strive to resolve customer issues amicably to maintain satisfaction.

7. Promotional Activities

Sellers can participate in EarthyBD's promotional events and sales campaigns, adhering to the guidelines set forth by the platform. These initiatives aim to increase visibility and sales for sellers.

8. Code of Conduct

Sellers are expected to conduct their business ethically and professionally. This includes:

Honesty in all representations and communications with customers.
Respectful interactions with customers, fellow sellers, and EarthyBD staff.

9. Non-Compliance and Penalties

Failure to adhere to this Seller Policy may result in:

Suspension or termination of seller privileges.
Removal of product listings from EarthyBD.com.

10. Amendments

EarthyBD.com reserves the right to update or amend this Seller Policy at any time. Sellers will be notified of significant changes, and continued use of the platform constitutes acceptance of these changes.